Storage Licence Agreement

1. Definitions

Agreement — these terms plus the storage agreement form you sign at move-in. Facility — St Stephens Mill, Ripley Street, Bradford, BD5 7JW. Unit — the lockable storage space allocated to you. Goods — anything you place in your Unit. Storage Period — from your move-in date until the Agreement ends. Storage Fees — rent, VAT where applicable, plus any other charges under this Agreement. Access Hours — currently 24/7, subject to clause 7. Working day — Mon–Fri, excluding English public holidays.

2. The nature of this Agreement (read this carefully)

2.1 We grant you a licence to use the Unit for storage during the Storage Period. This is not a lease, tenancy, or bailment. Nothing in this Agreement creates a landlord-and-tenant relationship and you have no right to exclusive possession of the Unit or any part of the Facility.

2.2 We retain control, possession, and management of the Facility and the Unit at all times, and have the rights of entry set out in clause 7.

2.3 We are not a bailee, custodian, or warehouseman of your Goods. We do not take possession of, take responsibility for, or know what is inside your Unit. You retain full ownership and full risk of your Goods at all times, subject only to the limited liability we accept under clause 11.

3. Eligibility and identification

3.1 You must be at least 18 to enter into this Agreement.

3.2 At move-in we need one current photo ID (passport, UK/EU driving licence, national ID card) and one proof of address dated within the last three months (utility bill, bank or council-tax statement). We retain copies under the Money Laundering Regulations 2017 — see the Privacy Policy.

3.3 If signing for a business, you confirm authority to bind it and remain personally responsible until we agree otherwise in writing.

4. Charges and payment

4.1 The Storage Fees are set out on the storage agreement form you sign and are payable in advance, weekly or four-weekly as agreed at move-in.

4.2 We will take the first payment when you move in. After that, payments are taken automatically by recurring card payment or Direct Debit on the same day each week or each four-week period. You authorise us to charge the card or account you give us at move-in for all Storage Fees and any other charges due under this Agreement, and for up to 21 days after this Agreement ends to settle any final amounts.

4.3 Storage Fees include VAT at the prevailing rate.

4.4 If a payment is late or fails, we will charge a late payment fee of £25 per failed payment, plus reasonable debt-recovery costs, the reasonable cost of cleaning or repairing the Unit if you leave it damaged, and any other charges listed on the storage agreement form (e.g. replacement padlock).

4.5 We may change the Storage Fees on at least 28 days’ written notice. The new rate applies on the first payment due date after the notice expires. If you don’t want to accept it, end the Agreement under clause 13 before it takes effect at no charge.

5. Launch offer and other promotions

5.1 If you are part of the launch offer, you receive 50% off the standard rate for the first 12 months from your move-in date, after which the standard rate applies from month 13. The launch offer is available to all customers who reserve before opening day and may be withdrawn for new customers at any time (customers who have already signed up keep it). The full terms of the launch offer are in the Refund and Cancellation Policy.

5.2 Promotional discounts are conditional on you keeping all payments up to date. If you fall into payment default (clause 9) the discount will be voided and the full standard rate will become payable for all weeks discounted to that point. This is industry-standard and applies to all promotions we run.

6. Insurance and risk

6.1 Goods remain at your risk. You must insure them for their full replacement value, using either (a) your own home-contents or commercial insurance extended to goods stored away from home, or (b) a stand-alone storage insurance policy.

6.2 We do not currently require evidence of cover at move-in, but you warrant suitable cover is in place for the whole Storage Period. We do not offer an in-house protection product yet; if we add one we will tell you.

7. Access and our right to enter

7.1 You may access your Unit during Access Hours (currently 24/7). We may temporarily change them for maintenance, emergencies, or legal compliance — we will give as much notice as we reasonably can, by email, SMS, or signage.

7.2 Only you and any agent you have named in writing may access the Unit. You are responsible for everything your agents do.

7.3 We may enter the Unit, breaking the lock if necessary: (a) on at least 7 days’ written notice to inspect or carry out repairs; (b) without notice in an emergency or where there is risk to people or property; (c) if we reasonably believe Excluded Items (clause 8) are stored or the Unit is used for a prohibited purpose; (d) where required by law, court order, police, HMRC, or other authority; (e) to exercise our rights on default (clause 9).

7.4 We may refuse access to anyone we are not satisfied is entitled to enter, and to you while a payment is overdue.

8. Prohibited and Excluded Items

8.1 You must notstore any of the following (“Excluded Items”): (a) firearms, ammunition, explosives, fireworks, weapons; (b) flammable, combustible, or hazardous substances (petrol, oil, paint, gas, aerosols); (c) chemical, biological, radioactive, or toxic material; (d) asbestos; (e) any living creature; (f) food or perishables unless sealed in pest-proof airtight containers; (g) any illegal, counterfeit, smuggled, controlled, or unsafe goods; (h) cash, jewellery, watches, precious metals or stones, deeds, bonds, or securities unless we agree in writing in advance; (i) lithium-ion batteries above 160 Wh unless built in to a permitted item and non-removable; (j) more than five (5) e-bikes, e-scooters, e-skateboards, or similar battery-powered vehicles, or any with visibly damaged batteries; (k) anything that emits fumes, odour, smoke, or vibration; (l) anything that is a reasonable nuisance to other customers or the Facility.

8.2 Keep the Unit clean and dry. Do not connect utilities, run cables, paint, drill, or modify any surface, and do not use the Unit as a residential, business, postal, or registered office address.

8.3 If we reasonably believe you are storing Excluded Items, we may enter the Unit, require you to remove them at your cost, and immediately end this Agreement under clause 13. You are responsible for our costs including any disposal.

9. Default and our rights

9.1 You are in default if: (a) any amount under this Agreement is unpaid 7 days or more after its due date; (b) you breach clause 8 or clause 12; (c) any information you gave us is materially false; or (d) you become bankrupt or enter an IVA, or (if a company) go into administration, liquidation, or are struck off.

9.2 In default, we may without further notice: (a) refuse access and apply our overlock until cleared; (b) charge interest at 4% above the Bank of England base rate plus the clause 4.4 late fee; (c) charge inventory, debt-collection, and reasonable admin costs; (d) void any promotional discount (clause 5.2); (e) end this Agreement under clause 13; (f) exercise our lien and right of sale under clause 10.

10. Right of lien, sale, and disposal of Goods

10.1 We have a general and particular right of lien over the Goods as security for everything you owe us, consistent with the Torts (Interference with Goods) Act 1977.

10.2 If default continues for 42 days after the original due date, we may sell or dispose of some or all of the Goods.

10.3 Before sale or disposal we will send written notice to your last-notified postal and email address stating (a) the amount owed; (b) the date by which you must pay or remove the Goods; (c) that we intend to sell or dispose after that date.

10.4 We will sell for the best price reasonably obtainable in the open market, by private sale or auction. Proceeds are applied: (1) our reasonable costs of removal, storage, and sale; (2) the unpaid amounts; (3) any surplus to you, held for 12 months if we cannot return it before becoming ours.

10.5If proceeds don’t cover the debt, you remain liable for the balance.

10.6If Goods are unsaleable, contain personal data, are environmentally harmful, or not worth selling, we may dispose of them at your cost on 7 days’ written notice.

10.7 Goods left after termination are treated as abandoned and clauses 10.2–10.6 apply. Storage Fees continue to accrue until removal or disposal.

11. Our liability

11.1 Subject to 11.4–11.5, our liability is limited as follows: (a) we are liable only for loss or damage caused by our negligence, breach of contract, or wilful default; (b) the maximum we will pay for any one event or series of connected events is £100; (c) we are not liable for indirect, consequential, or business losses (lost profit, revenue, savings, business interruption, lost opportunity, wasted expenditure); (d) we are not liable for sentimental value; (e) we are not liable for “mysterious disappearance” not evidenced by forcible entry or our staff handling the Goods; (f) we are not liable for damage caused by damp, mould, mildew, rust, atmospheric or climatic conditions, pests from outside the Unit, inherent defect, the nature of the Goods, leakage from the Goods themselves, or poor packing; (g) we are not liable for loss caused by your failure to insure or by your own breach of this Agreement; (h) we are not liable for loss caused by your inability to access the Facility unless we are negligent.

11.2 These limits reflect that we do not know the nature or value of the Goods and you have agreed to insure them. They are not unreasonable at our price.

11.3We are not in breach of this Agreement, nor liable for delay or failure caused by an event beyond our reasonable control (“force majeure”), including act of God; flood, fire, extreme weather; utility or telecoms failure; civil unrest or terrorism; war; pandemic or epidemic; the act of any government, court, or authority; industrial action; or the act of another customer. We will tell you as soon as reasonably possible and minimise effects.

11.4 Nothing limits liability for (a) death or personal injury caused by our negligence; (b) fraud; or (c) any liability that cannot lawfully be limited under English law, including non-excludable rights under the Consumer Rights Act 2015.

11.5 If you are a consumer, your statutory rights are not affected.

12. Your responsibilities

12.1You will: (a) not breach clause 8; (b) keep the Unit locked when not in it (we are not responsible for an unlocked Unit); (c) treat the Facility and other customers with respect; (d) follow our staff’s reasonable directions and any displayed safety rules; (e) tell us within 5 working days if your contact details change; (f) tell us straight away if you discover damage to the Unit or Facility; (g) leave the Unit clean, empty, and as you found it on move-out.

12.2 You confirm you own the Goods or are otherwise legally entitled to deal with them under this Agreement.

13. Ending this Agreement

13.1 You may end this Agreement at any time by giving us 7 days’ written notice (email or WhatsApp is fine).

13.2 We may end this Agreement on 28 days’ written notice without giving a reason, except where 13.3 applies.

13.3 We may end this Agreement immediately by written notice if (a) you are in default under clause 9 and have not put it right within 7 days of our written request; (b) you breach clause 8 or use the Unit unlawfully; or (c) you behave abusively to our staff or other customers.

13.4 On termination: (a) remove all Goods, leave the Unit clean and locked, return keys/fobs/cards by the end date; (b) all Storage Fees to the end date remain payable; (c) clauses that by nature survive (9, 10, 11, 14, 15) do so.

13.5 Refunds on early termination are dealt with in the Refund and Cancellation Policy.

14. General

14.1 Notices.Formal notices: email to each party’s registered address, or by hand or first-class post. Emails are deemed received one working day after sending; posted notices, two working days after posting. Operational messages may go by SMS or WhatsApp and are effective on receipt.

14.2 Variation.We may change these terms on at least 28 days’ written notice. If you don’t accept, end the Agreement under clause 13 before the change takes effect, at no charge.

14.3 Assignment. You may not transfer your rights or obligations. We may transfer ours as part of a sale or restructure; we will tell you if we do.

14.4 Third parties. The Contracts (Rights of Third Parties) Act 1999 does not apply.

14.5 Whole agreement. This Agreement (including the storage agreement form, the Privacy Policy, and the Refund Policy) is the whole agreement between us. It replaces anything previously said, except misrepresentation.

14.6 Severability / waiver. If any clause is invalid, the rest stands. Not enforcing a right once does not waive it.

14.7 Joint customers are jointly and severally liable; we may enforce against any one.

15. Governing law and dispute resolution

15.1 This Agreement is governed by the law of England and Wales.

15.2 Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, save that consumer customers resident elsewhere in the UK may also use their local courts.

15.3 Mediation first. Before either party starts court proceedings (other than for urgent injunctions), we both agree to try mediation by an independent mediator appointed by agreement. If mediation has not started within 30 days of the offer, either party may go to court.

15.4 Nothing here stops you from complaining to the ICO (privacy), Citizens Advice, Trading Standards, or any independent dispute-resolution scheme we join.