Legal
Terms & Conditions
Last updated: April 2026 · Pre-launch draft pending solicitor review.
Reservations
Joining the waitlist or reserving a unit is free and doesn’t commit you to a contract. We’ll hold your spot until opening day (Opening 31 August 2026) and contact you to confirm before we charge anything.
Founding 50 offer
The first 50 customers who sign a storage agreement get 50% off months 1–3 and 10% off as long as you stay, applied automatically to invoices. The discount applies to a single unit per customer. If you upgrade or change unit, the same discount carries over to the new unit (no penalty).
Price-beat guarantee
Show us a screenshot or written quote for a comparable storage unit (similar size and access) within 5 miles of BD5, dated in the last 14days. We’ll match it then knock a bit off. “Comparable” is a judgement call — but if it’s in good faith we’ll honour it.
Payments & cancellation
- No deposit required.
- Billing is weekly, in advance, by direct debit or card.
- Minimum stay: 1 week.
- Cancel any time with 1 week’s written notice (email or WhatsApp counts).
- If you cancel mid-week, the current week is non-refundable; nothing further is charged.
Access & security
You’ll get a personal PIN code and individual unit lock. Access is 24/7. The site is monitored by CCTV and individual unit alarms. We don’t hold a key to your unit and won’t enter it except in emergencies (fire, flood, court order) — and we’ll let you know if we have to.
What you can’t store
No food, perishables, plants, animals, illegal items, weapons, ammunition, flammables, or hazardous materials. No anything that smells. If you’re unsure, ask. We reserve the right to refuse storage of items that breach this list.
Insurance
Your stored items aren’t insured by us — you’re responsible for arranging cover. Many household contents policies cover items in storage; check with your insurer. We can recommend a third-party insurer if you don’t already have cover.
Liability
We take security seriously, but we’re not liable for loss or damage to stored items except where caused by our gross negligence. Our total liability is capped at the value of your storage fees in the 12 months before the loss. Nothing in these terms limits liability for personal injury, fraud, or anything we can’t legally exclude.
Disputes
If something goes wrong, talk to us first — most things sort out with a phone call. If we can’t resolve it, these terms are governed by the laws of England and Wales, and disputes go to the courts of England and Wales.
Changes
We may update these terms occasionally. If the change affects your existing contract, we’ll email you 30 days before the change takes effect. The latest version is always posted here.
Get in touch
hello@spacebuddy.co.uk · +44 7893 931088 · WhatsApp +44 7369 276234