Legal
Refund Policy
Last updated: April 2026 · Pre-launch draft pending solicitor review.
The short version
No deposits. Pay weekly. Cancel any time with 1 week’s notice. The current week’s rent isn’t refundable, but nothing else gets charged after you give notice.
Cancelling before opening day
If you reserved a unit before Opening 31 August 2026and change your mind, just email or WhatsApp us — we’ll release your spot. Since we don’t take payment until move-in, there’s nothing to refund.
Cancelling once you’re moved in
- Give us 1 week’s notice in writing (email, WhatsApp, or in person — all fine).
- Your contract ends 7 days after we receive the notice.
- If you’ve paid for that final week already, no refund — you’re welcome to use the unit until your end date.
- Any future weeks already paid (e.g. you paid a month upfront): refunded in full to your original payment method within 7 working days.
Founding 50 discount
If you cancel and later return, your Founding 50 discount is gone — those spots are tied to your continuous tenancy. The price-beat guarantee still applies though.
If we cancel on you
If we have to cancel a reservation or close the facility (extremely unlikely, but covering it): we’ll refund any prepaid rent in full and help you find an alternative storage option locally. We can’t cover removal costs or other consequential losses.
Disputes
Talk to us first — we’re people, not a chatbot, and most things sort out fast. If we genuinely can’t agree, you have the right to take it to a small claims court or the Citizens Advice consumer helpline.
How to cancel
Email hello@spacebuddy.co.uk or WhatsApp +44 7369 276234. Include your name and unit number (or postcode if you haven’t moved in yet) and we’ll confirm by reply.